Refund Policy

1. Summary

• Free items (the 15-minute call, the Scorecard, free resources, newsletters) cost nothing, so there is nothing to refund.
• Paid engagements (7-Day Sprint, 14-Day Content Pipeline, Team AETHER) follow the written agreement for that engagement. This page applies wherever the agreement is silent.
• Digital products are final once accessed or downloaded, with the exceptions in section 4.
• Live sessions are refundable before they begin.
• A change in an AI tool after delivery is not a reason for a refund. Section 7 explains what we do about it.

2. Free Offerings

The free 15-minute call, the Scorecard, free resources, and our newsletters are provided at no charge. We do not issue refunds or credits for free items because nothing was paid.

3. Paid Engagements

Every paid engagement is confirmed in a written agreement or proposal before work begins. That document sets the scope, deliverables, timeline, and price. If it conflicts with this page, the written agreement controls.

Before work begins. If you cancel in writing before the agreed start date, we refund what you paid.

After work begins. Once work starts, we have reserved time for you and begun producing assets. Payment covers the work performed up to the day you end the engagement. If you prepaid for milestones we have not started, we refund or credit those milestones.

If we cannot deliver. If we cancel, or cannot complete the agreed deliverables for reasons within our control, we refund the amount paid for the undelivered portion.

What counts as delivered. A deliverable is delivered when we hand it over in your workspace. Your agreement states how many revision rounds are included (2 unless it says otherwise). We correct errors and any mismatch with the agreed scope at no extra cost. A difference in personal taste after the agreed revisions is not a reason for a refund.

Client delays. If we are waiting on materials or feedback from you, the timeline pauses. After 30 days without a response, we may close the engagement, and work already performed is not refunded.

4. Digital Products

Templates, prompt systems, and other downloads are final once you access or download them. Digital files cannot be returned, and a copy stays with you, so we cannot take the sale back after delivery. This also protects the intellectual property in our materials and helps prevent unauthorized copying.

We will fix the problem or refund the purchase in these cases:

• Charged twice, or billed in error. We refund the duplicate or incorrect charge.
• File missing, damaged, or unable to open. We replace it. If we cannot resolve it within 7 business days of your report, we refund or credit the product.
• Different from its listing. Tell us within 14 days of purchase if the product materially differs from its description, and we will correct it or refund it.

Purchases made through our storefront are processed by that platform, and its own rules may also apply. We may update our products over time, and we are not required to provide updates to products already purchased.

5. Live Sessions, Workshops, and Training

If you cancel in writing before a live session starts, we refund the fee or credit it toward a future session. After a session has started, we do not offer refunds. If we cancel or reschedule and you cannot attend the new date, you choose a refund or a credit. Recordings are digital products and follow section 4 once you access them.

6. Technical Problems

If you cannot access something we delivered, such as a file, a link, or a workspace we set up, contact us. We will work to fix it first. If we cannot resolve it within 7 business days of your report, we may refund or credit the affected item. We are not responsible for problems caused by your device, your internet connection, or accounts you hold with other companies.

7. Changes in AI Tools and Features

AI tools change quickly. Models, features, limits, prices, and availability can change without notice, and those tools belong to other companies. Our deliverables are built and tested on the tools available on the delivery date.

• Before delivery. If a tool change affects the agreed scope, we will use a comparable alternative and tell you. If no reasonable alternative can reach the agreed outcome, we refund the affected portion.
• After delivery. A later change by a third party, including a feature, model behavior, price, plan limit, or removal, is not a defect and is not a reason for a refund.
• Tool Change Window. For 14 days after delivery, if a tool change makes a core part of a deliverable stop working as documented, we will repair or substitute it at no charge. If we cannot, we refund the affected part. After the window, updates are available as a separate paid service.
• Output variation. The same prompt can produce different results across runs, models, and versions. Variation alone is not a defect. We deliver and support the documented assets, such as prompts, schemas, and procedures, and we do not promise the exact output of any AI tool at any moment.
• Third-party costs. Subscriptions and usage fees charged by AI providers or other platforms are your responsibility and are not refunded by us.

As stated in our Terms of Service, no results or revenue are guaranteed, outcomes vary, and tools may change as AI and design advance.

8. Exceptions

We may issue a refund or credit in other circumstances at our discretion, such as a duplicate charge, a billing error, or our failure to deliver. Granting an exception once does not create a right to one later.

9. Billing Questions and Disputes

If you think you were charged in error, contact us first. Most billing issues are resolved quickly and directly. If a dispute is opened with your card issuer or payment platform before you have contacted us, we may pause further work and access to files we host for you until it is resolved, and we will respond to the issuer with our records of what was delivered.

10. How to Request a Refund

Email hello@wencestudio.com with the subject "Refund Request." Include your name, the email used for the purchase, your order or agreement reference, the date, and the reason. We acknowledge requests within 24 business hours and decide within 10 business days. Approved refunds go back to the original payment method, and the time it takes to appear depends on your payment provider.

11. Changes to This Policy

We may update this policy. The version in effect on the date of your purchase or agreement applies to that purchase or agreement. Changes do not affect purchases already completed. We update the "Last updated" date when changes are made.